If you are an ICICI Bank account holder and any kind of payment gets stuck, an unauthorized transaction has been done, or your unwanted amount is debited from your ICICI Bank account. Then, it is the right article for you, in which, we will provide complete information, that how a consumer can file a complaint in ICICI Bank or report an unauthorized transaction in ICICI Bank.

What is an unauthorized transaction in a Bank?

An unauthorized transaction is an unethical way to transfer money by someone without your permission.

These are the following indications you become a victim of an unauthorized transaction:

1. An amount is paid to the company or person you don't know

2. The cash account has been withdrawn from the place where you were not visited

3. An Expired, blocked, or cancelled card was used for the transaction

4. A transaction has been performed after you told the bank your debit or credit card was lost or stolen.

5. If the seller debited the amount of the account many times incorrectly

6. Unknowingly trapped by fraudsters and your money got deducted after sharing information personal bank information

How to report an unauthorized transaction in ICICI Bank?

You can use the following methods to report an unauthorized transaction in ICICI Bank:

Customer Care: You can call ICICI Bank Customer care toll-free number 1860 120 6699 or 1860 120 7777 to raise your complaint against unauthorized transactions done in an ICICI account.

Go Bank Branch: You can visit your ICICI branch to register your complaint manually within 24 hours.

ICICI Bank Website: You can also visit ICICI Bank's official website to lodge your complaint. You need to visit the following link: ICICI Bank Complaint

You can find the 3 levels to address your complaint using the following three levels:

Submitting a complaint for the first time: You can submit your complaint E-mail button. You need to mention registered email with ICICI Bank, and they will assist you with a better solution for your complaint.

You need to select Product/Service, Complaint Related to, and Type of Complaint. After selecting these options, you will get a complete form to register your complaint in ICICI Bank.

You are not satisfied with the first response: In this section, if the given solution does not meet with your expectation, then you can Download the Complaint Form and send it to the following address.

Mr. Phani Kumar Thota,
ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower,
Financial District, Gachibowli, Hyderabad 500032.

They will revert to you within 4 business days of the form reaching the bank.

You are not satisfied with the second response: In this section, if you are not satisfied with the solution given by the above methods, then you can download the Complaint Form and send it to the following address.

Mr. Vinayak M More,
Principal Nodal Officer,
ICICI Bank Ltd.,
ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai 400051.

They will revert to you within 4 business days of the form reaching the bank.

To protect your ICICI Bank debit or credit card from the further unauthorized transactions, you can use the following two methods to report:

1. Use ICICI Bank Internet Banking
2. Call ICICI Bank Customer Care

Internet Banking:

Using the following steps, you can report

1. Login to your ICICI Internet bank account here: Click Here.

2. Go to the "Customer Service" tab and click on the "Service Requests" button.

If you want to block "Debit Card"

Go to Bank Accounts, Select More,

Go to ATM/ Debit Card Related, select ‘Block Debit / ATM Card

Choose a reason and click on submit button to block the debit card.

If you want to block "Credit Card"

Go to "Credit card" under Bank Accounts and select "More"

For blocking Credit Card, select ‘More’ under ‘Credit Card’

Go to "Credit Card Dispatch Related", select ‘Block Credit Card’

Select your credit card and click on submit button to block your credit card.

2. Customer Care:

You can call on ICICI Bank customer care number 1800 2662 to report unauthorized transactions.

You need to share your information in the following manner:

1. Prepaid Card number

2. Type of transaction e.g. online/ purchase/ ATM

3. Date of transaction

4. Transaction amount

Most of the time, ICICI Bank helps its consumers by providing the best solution for their disputes but if in any case they are not listening to your problem and do not provide any optimal solution for the complaint, then you don't need to hesitate to legal action against the company or the bank. There are many online consumer forum websites like Consumer Helpline, Jago Grahak Jago, Voxya, etc. which help consumers in resolving their complaints.

If you want to take legal action against the bank, Voxya is the right place for you. It helps consumers in resolving their complaints using their social and business networks, a team of competent lawyers, and experience in resolving thousands of consumer complaints. Just a few clicks away to File a Complaint now!