One more success story!

A consumer complaint against online education service provider company, Byjus was resolved at Voxya, India's trusted platform to resolve consumer complaints.

What was the complaint against Byjus?

According to the consumer, the order was not processed by the on time, so he requested to cancel the order, after sending the cancellation request the senior manager contacted him and promised to deliver the material on time but the wrong type of material was given by them and after doing lots of emails or calls, he didn't receive any response from them. He again sends a cancellation request for the course but no response was given by them. Finally, he decided to file a complaint at Voxya an online consumer complaint forum.

When the Voxya team received his complaint, they started an analysis of the complaint and performed social media campaign. It also sends an email to the company and notifies the company. Within 24 hours, the consumer received a call from the Byjus team, they provide the required correct material to the client and promised they will take action against the Manager and Senior Manager for misleading and given false promises to the client.

How Voxya resolve Byjus complaints?

Using the following easy steps Voxya resolves consumer complaints:

1. Social Media: It starts with social media campaign for the maximum impact of consumer complaints.

2. Send an email: It will send an email to the company and tries to resolve a complaint amicably.

3. Send legal notice: It will draft and send legal notice to the company via registered post and also send a copy to the consumer. It charges Rs.999 for drafting and sending a legal notice to the company.

4. Consumer Court: It helps consumers to approach consumer court and prepare consumer case documents, a consumer can submit these documents to file a case in consumer court. It charges Rs.500 for consumer case document preparation.

Know what a consumer said about Voxya

When we take feedback from the consumer, then he updated us with the following message.

"Dear Voxya Team, Senior team has contacted us and provided the material as the company has promised. They will also tell us that they will take necessary action against the Manager and Senior Manager for misleading and given false promises to the client."

If you are also looking for a solution to the complaint then File a complaint now!